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Standard Of Excellence: Delivering Superior Customer Service

03/20/2024 | Anaya Vardya -- Column: Standard of Excellence
I believe that creating the best possible customer experience is an opportunity many of us have been missing or overlooking for the past few years. We have been so busy focusing on technology, quality, innovation, and manufacturing processes (and for a good reason) that we may have neglected the way we treat our customers. Don’t get me wrong. I’m not saying we treat them poorly, but we don’t treat them well enough.

YAMAHA to Showcase Intelligent Factory Solutions at IPC APEX 2024

03/18/2024 | Yamaha Robotics
Yamaha Motor Corporation’s Robotics Division will highlight an exciting array of new machines and technologies from April 9 – 11, 2024 at the IPC APEX 2024 trade show in the Anaheim Convention Center, Booth #2820.

Best Technical Conference Papers at IPC APEX EXPO 2024 Selected

03/06/2024 | IPC
The best technical conference papers of the ECWC16 Technical Conference at IPC APEX EXPO 2024 have been selected. Voted on through a ballot process by members of the IPC APEX EXPO Technical Conference Program Committee (TPC), the paper authors will be recognized during show opening remarks on Tuesday, April 9.

ASC Sunstone Circuits Promotes Kelly Atay to Marketing and Sales Manager

03/04/2024 | ASC Sunstone
Matt Stevenson, vice-president, and general manager of ASC Sunstone, announces the promotion of long-time employee Kelly Atay to the position of marketing and sales manager. In her new role, Atay will assume the responsibility of managing the company’s customer service team and handling all marketing as well.

It’s Only Common Sense: Learning Good Customer Service From TV

02/26/2024 | Dan Beaulieu -- Column: It's Only Common Sense
I am currently reading a great book by Will Guidara called "Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect." It’s about customer service, my new favorite subject. Exceptional customer service affects not only the way your business is run but also what your customers think about you. It is a clear and sure path to success. I also learn a lot about customer service from TV shows. Here are my favorite tips.
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