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KIC is pleased to announce the promotion of Gerardo Gallegos to Service Manager for the Americas and Europe. Now based in San Diego, Gallegos will be responsible for managing the technical customer support operations including customer installations, training and support.
Gallegos joined KIC as a field service engineer in 2015. His previous experience includes ten years as a manufacturing engineer at Jabil based in Chihuahua, Mexico. He earned his Bachelor of Engineering in Industrial Engineering from Universidad TecMilenio.
Gallegos’ responsibilities in his new role include managing the technical customer support operations department including field service engineers, customer installations, training, and support. His strong background as a field service engineer troubleshooting, training, and assisting customers, and his focus on the thermal process have prepared him for his new role as service manager.
KIC has recruited a worldwide team of highly skilled customer support engineers to troubleshoot, train and assist customers 24 hours a day, 365 days a year. This dedication to its valued customers has been recognized with numerous industry awards for excellence in service.
Gallegos commented about his new role: “I look forward to supporting our customers with best-in-class 24/7 service, and contributing to the continued success of KIC!”