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DEK Updates Online Maintenance Features
February 11, 2005 |Estimated reading time: 1 minute
FLEMINGTON, N.J. — DEK has enhanced the machine maintenance and monitoring features of Interactiv, its Internet-based support, to allow remedial actions to be planned during scheduled maintenance visits, thereby maximizing uptime and productivity. Machine owners can also now quickly call up the service history of each machine in the enterprise by accessing the DEK Merlin database, as well as using ProEngineer remotely, to identify and check availability of spare parts and upgrades while standing at the machine.
DEK Interactiv's new predictive maintenance capability is enabled by DEK's ISCAN (Intelligent Scalable Control Area Network), which enhances control and monitoring of machine subsystems, and is featured on the latest Instinctiv and Micron-class machines. The CAN fieldbus allows extensive monitoring of subsystem parameters, such as operating voltages and temperatures, which is stored in on-board memory. Using DEK Interactiv to analyze this data remotely allows a wide range of subsystem conditions to be anticipated long before failure. Maintenance or replacement can then be planned to coincide with a regular maintenance visit. This ensures availability of the necessary replacement parts, prevents emergency stoppages and safeguards accuracy and repeatability.
DEK service control centers have used the Merlin system to maintain service records for each customer's machines. Customers can now view their own machines' histories by using DEK Interactiv to query Merlin records, subject to security authorization. At a glance, machine owners and security-cleared staff can now confirm the most recent service, verify software status, review hardware upgrades and inspect comments appended by DEK service control center staff. With this information readily available, customers can now take a finer-grain approach to asset management to maximize machine utilization. ProEngineer is another tool used by DEK to manage customer machine configurations. Now, ProEngineer, in the form of Internet-based "3-D Find-a-Part," takes away the laborious cross-referencing of catalog parts and paper records when specifying replacement parts or selecting machine performance upgrades.
These new features augment the existing capabilities of DEK Interactiv, to exploit the power of broadband to closely couple machine owners, their machines and DEK support resources. These include strategically located DEK service control centers, software and hardware engineering specialists, service and spare parts records, and the DEK knowledge servers, containing new media help resources such as graphical online tutorials.