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DEK.com Features New Wizard
April 7, 2004 |Estimated reading time: 1 minute
Zurich, Switzerland — DEK has added new customer resources to its Internet support facilities at dek.com.
Customers can now securely access detailed information about all their machines currently registered with DEK. Available data includes the current configuration of each machine on site, contract status, and service history
Owners of Galaxy machines and later variants can also access a new feature called "Find a Part." This allows the customer to walk through a computer-generated 3-D image of each installed machine. Clicking on individual functional modules provides product and part number information, and links to a shopping basket facility for online ordering. This allows machine performance upgrades (MPUs) and replacement parts, for example, to be selected quickly and easily by point and click as the visitor walks through the 3-D images. Before leaving the site, the customer can click into the online checkout to complete the order. This will save time for customers seeking an appropriate replacement part for a given machine by helping to verify compatibility and locate the relevant part number.
Downloadable software packages also can now be purchased online at dek.com, and credit card payment facilities are shortly being added to further streamline the ordering process.
DEK is a global provider of advanced pre-placement manufacturing solutions and deposition technologies for a wide range of electronic materials. For more information, visit www.dek.com.