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Richardson Electronics Launches Online Customer Technical Support
October 31, 2003 |Estimated reading time: 1 minute
LaFox, Ill. — Richardson Electronics announces the availability of 24-hour online technical support for its Display Systems Group customers at support.rell.com.
Formally called TekLink, this new program offers customers access to qualified technical specialists to support them in a vast array of installation challenges and problem solving. Richardson's technical specialists now are available via the Internet to assist customers with first-time installation, product and compatibility support. Customers can use instant messaging functionality to contact a TekLink specialist to obtain help with their technical questions on a real-time basis. Initially, the instant messaging capability will be available during normal business hours in North America; however, in addition, customers can request online assistance detailing their request, with a response guaranteed within 24 hours.
Further enhancements also are planned, such as video driver downloads, online manuals, ability for customers to track status of their requests and a frequently asked questions database, which will be rolled out in phases over the next few months.
The Display Systems Group (DSG) is a provider of integrated display products and systems to the public information, financial, point-of-sale and medical imaging markets. DSG partners with leading hardware vendors to offer the highest quality liquid crystal display (LCD), plasma, cathode ray tube (CRT) and customized display monitors. The DSG engineers design custom display solutions that include specialized finishes, touchscreens, protective panels, custom enclosures and private branding.
Richardson Electronics Ltd. is a global provider of engineered solutions, serving the RF and wireless communications, industrial power conversion, security, and display systems markets. For more information, visit www.rell.com.