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Wilsonville, Ore. — Mentor Graphics Corp.'s customer support division has been certified for the fourth straight year under the prestigious Support Center Practices (SCP) Certification program.
Certification was achieved after extensive audits of the company's multiple support centers. In 2000, Mentor Graphics was the first electronic design automation (EDA) company to earn SCP Certification, and today remains the only EDA vendor with this certification. Achieving SCP Certification further demonstrates Mentor's commitment to providing consistent, high-quality support to its customers worldwide.
SCP Certification is an internationally recognized standard that defines best practices for delivering world-class technology support. The program quantifies the effectiveness of customer support, establishes a foundation to build on existing quality processes, and provides a clear focus on measurable results.Certified organizations must demonstrate their continued commitment to high performance standards through annual re-certification audits. To confirm that Mentor Graphics met the requirements of the more than 100 business elements defined in the SCP Certification program, comprehensive on-site audits were conducted in several Mentor Graphics locations in North America and Europe. Mentor Graphics global customer support organization offers leading customer support solutions online, by phone and in-person.
Mentor Graphics Corp. is a world leader in electronic hardware and software design solutions, providing products, consulting services and award-winning support for the world's most successful electronics and semiconductor companies. For more information, visit www.mentor.com.