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ASC International recently completed a study contracted with an independent third-party satisfaction firm to conduct a survey regarding the company’s overall customer satisfaction rate.
“The intent of the survey is to gauge the level of satisfaction our customers have found with our entire product base globally,” National Business Manager Steve Arneson stated. "The customers’ honest feedback helps to create a sounding board for future products, service and support enhancements.”
The survey results are as follows:
- Product/service delivery times: 90%
- Product ease of use: 100%
- Manufacturing quality: 95%
- Responsiveness to requests: 95%
- Alternative product comparisons: 90%
- Value vs. price comparisons: 95%
- Combined Average Score: 94.2% (422 Customer Submissions)
ASC International is committed to tracking the ongoing satisfaction of its customers. Future results will be published periodically as they become available.
About ASC International, Inc.
Since its foundation in 1992, ASC International has become a leading supplier of AOI, SPI, X-Ray systems and custom sensor technology integration. Headquartered in Minneapolis, Minnesota, ASC International provides customers with the service and support needed to realize the value of their investment in inspection and process control systems. ASC International’s customers include world-class organizations like Celestica, Creation Technologies, Flex, Honeywell, Jabil, Lockheed Martin, Plexus, Rockwell Automation and Sanmina-SCI to name just a few.