FEATURED NEWS AND INFORMATION:
FEATURED ARTICLES AND COLUMNS:

The Most Important Thing About Customer Service

June 2, 2023 | Barry Matties, I-Connect007

In this short interview, Barry Matties speaks with Marge Laney, founder and CEO of Alert Tech SMT, about the importance of this one simple tool in effective customer service: communication.

I-Connect007 Editor’s Choice: Five Must-Reads for the Week

June 2, 2023 | Nolan Johnson, I-Connect007

This week has been both speedy and newsy. Of course, those two characteristics often seem to travel as a pair, don’t they? A four-day week here in the United States, accompanied by a wave of high-impact news from a wide variety of sources, would suggest that readers could be expected to spread out all over the news map. Not so much, judging from readership numbers; folks all found their highest value in the same type of news coverage. This week's list of must-reads is dominated by market reports as a result of that focused readership. On our list, we have PCB fabrication and EMS book-to-bill reports, a 10-year market forecast report, and a supply chain sentiment report. In addition, readers flocked to the EWPTE show coverage. Finally, we saw significant reader interest in the most recent podcast on sustainability in our logistical operations.





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COLUMNS:

Maggie Benson’s Journey: The Tale of the Cost-Estimate Problem

May 31, 2023 | Ronald C. Lasky, Indium Corporation

Indium Corporation’s Ron Lasky continues this series of columns about Maggie Benson, a fictional character, to demonstrate continuous improvement and education in SMT assembly. In this episode, Sue and Andy get to visit an SMT...

Punching Out: With M&A Deals, Timing is Everything

May 25, 2023 | Tom Kastner, GP Ventures, Ltd.

Business owners frequently ask whether the time is right to sell their business. Timing can make all the difference in getting a premium value for your business. If all signs are positive, more buyers will be interested, investors and...

Welcome to our new column, The Knowledge Base, from SMTA. These monthly columns will feature conversations with industry experts and leaders across the electronics manufacturing spectrum. In this first column, Mike Konrad, vice...

Sustainability Featuring:

  • Siemens Experts Introduce New Sustainability Podcast
  • iNEMI Develops Tools for Sustainable Electronics by Mark Schaffer
  • Is Sustainability in Manufacturing a Benefit or Burden? by Michael Ford
  • The Role of ‘Sustainable’ Automation with Jeff Forster
  • The Right to a Safe, Healthy Work Environment by Pamela Brody-Heine
  • Finding Sustainability in Additive Processes by Art Wall
  • Sustainably Clean with Tom Forsythe
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