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IPC−Association Connecting Electronics Industries announces the addition of Clay Ervine as senior director of member success to its staff at IPC headquarters in Bannockburn (Chicago), Illinois.
As IPC’s senior director of member success, Ervine is responsible for managing the IPC member experience and customer support team as well as growing IPC’s membership globally. Essential functions of his role include planning, reporting, membership sales, customer service, member/customer data integrity, membership administration, recruiting, selection and training member success team talent.
A seasoned leader with more than 20 years of experience in customer service, operational improvement, change management and account development for a variety of organizations, Ervine was most recently the director of customer operations at Akorn Pharmaceuticals, Inc. where he was responsible for leading the customer service and inside sales departments.
“Clay has a long track record of improving the customer service experience, establishing a ‘voice of the customer’ culture and building successful teams, mentoring future leaders, and retaining key talent by creating positive work environments and career path options,” said Brian Knier, IPC vice president of member success and chief marketing officer. “IPC staff looks forward to working with Clay as we continue to enhance our customer support experience and provide exceptional membership value. We are thrilled to welcome Clay to the IPC team.”