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Pillarhouse International is pleased to confirm an expansion of our sales and technical support capabilities in Mexico, with a continued dedication to improving our availability to customers across North and Central America by working in conjunction with Pillarhouse USA.
This increased commitment means that Pillarhouse Mexico now have three service engineers available on-site, online and by telephone during regular 8AM-5PM CDT working hours. Two of these service engineers are based in Guadalajara for customers in central and western Mexico, with a third service engineer based in Monterrey for customers in northern and eastern Mexico.
As well as increased service personnel, Pillarhouse International has three spare parts locations for customers across North and Central America, with one site in each Guadalajara and Monterrey respectively, along with our main Pillarhouse USA facility in Chicago, USA.
Regarding our Mexican sales force, Pillarhouse International has a well-trained group of commercial representatives spread throughout the Mexican territory, helping potential customers get the best proposal for their selective soldering needs in terms of equipment selection and configuration, as well as process development.
Tomas Guitron, Pillarhouse Mexico Sales & Service Manager, spoke on this further by saying, “Pillarhouse Mexico has an extremely capable sales and technical support team ready to assist our customers across the country. In times where some big companies are finally realising the potential of the Mexican market, it is important that Pillarhouse International adapts to reflect their needs.”
Guitron continued explaining Pillarhouse Mexico’s evolution by saying, “We are demonstrating that adaptation by increasing our sales and service team here and developing new remote support tools to offer our customers various quick problem-solving options, using the latest technology available in video conferences software, safe information sharing and instant messaging applications.”