-
- News
- Books
Featured Books
- smt007 Magazine
Latest Issues
Current IssueBox Build
One trend is to add box build and final assembly to your product offering. In this issue, we explore the opportunities and risks of adding system assembly to your service portfolio.
IPC APEX EXPO 2024 Pre-show
This month’s issue devotes its pages to a comprehensive preview of the IPC APEX EXPO 2024 event. Whether your role is technical or business, if you're new-to-the-industry or seasoned veteran, you'll find value throughout this program.
Boost Your Sales
Every part of your business can be evaluated as a process, including your sales funnel. Optimizing your selling process requires a coordinated effort between marketing and sales. In this issue, industry experts in marketing and sales offer their best advice on how to boost your sales efforts.
- Articles
- Columns
Search Console
- Links
- Events
||| MENU - smt007 Magazine
Fox Electronics Achieves ISO 9001:2000 Certification
September 8, 2003 |Estimated reading time: 1 minute
Fort Myers, Fla. — Fox Electronics has achieved ISO 9001:2000 certification, the latest revision of the international quality standard.
The company received accreditation in August 2003, following a successful surveillance audit by its chosen registrar, Lloyd's Register Quality Assurance. A primary focus of the 2000 standard is on customer satisfaction, and the development of Fox's dedicated Custom Products Center (CPC) reportedly plays an integral role in the company's overall quality management and customer satisfaction. The CPC represents an integration and expansion of Fox's design engineering and customer support resources, including Field Application Engineering, featuring additional FAEs to interface with customers in the field, and an expanded Technical Support Group.ISO 9001:2000 specifies requirements for a quality management system aimed at helping organizations achieve customer satisfaction and continual improvement. This is demonstrated through ability to consistently provide product that meets customer and applicable regulatory requirements, as well as enhance customer satisfaction through the effective application of the ISO system, including processes for continual improvement and the assurance of conformity to customer and applicable regulatory requirements. In order for a company to measure and ensure customer satisfaction, it must conduct regular customer surveys to obtain quantitative data relating to the performance of the company as well as its products. Originally certified against the 1994 standard in 1999, Fox has successfully maintained its certification through surveillance audits conducted every six months, as well as re-certification conducted every three years. Fox Electronics is a supplier of standard and custom frequency control products, including the industry's broadest line of crystals, oscillators, VCXOs, TCXOs, OCXOs and crystal filters. For more information, visit www.foxonline.com.